Frequently asked questions

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    GENERAL FAQS

    Hopefully we've answered your question here!

    WHEN WILL MY ORDER SHIP?

    We always ship orders as soon as we can. However we are just getting our company setup and have new inventory arriving weekly - there may be delays between placing your order and it shipping out. We can provide more clarity on a case-by-case basis if you hit us up with an email at salespnwl@gmail.com

    HOW DO PRE-ORDERS WORK?

    You can add this item to your cart and purchase it as normal (your card will be charged right away). When the product arrives, we'll send it your way!

    WHAT IF I BOUGHT A MIX OF PRE-ORDER PRODUCTS AND ONES THAT WERE IN STOCK?

    By default, we'll hold your order until the pre-ordered products arrive, and ship it all together. However if you'd like the in-stock products right away, just let us know, we'd be happy to look into arranging that.

    Why buy from Performance Northwest and not bikeman in the USA?

    Although we may not have the inventory in stock in canada, our shipping rates and brokerage rates are far better on pallet loads of products vs your single order from bikeman. Also bikeman ships to us once a week with priority. we should be able to get you the product as quickly and save you a little. 

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